ra786 FAQ – Answers to Your Common Questions

You must be at least 18 years old. Age is verified through the KYC process — you'll need to provide your CNIC and a selfie before your first withdrawal is processed. Accounts confirmed to belong to players under 18 are immediately closed and any deposits are returned.

No — one account per person. Operating multiple accounts is a breach of the Terms and Conditions and can result in all associated accounts being suspended. If you have an old account you've lost access to, contact live chat support rather than registering a new one. They can help you recover your original account using your CNIC and registered details.

On the Login page, use the "Forgot Password" option. A reset link or OTP is sent to your registered mobile or email. If you've lost access to both, contact support via live chat. Provide your full name, registered mobile number and CNIC details for manual recovery — this typically takes a few hours.

A clear photo of your CNIC (both front and back) and a selfie holding the CNIC are the standard requirements. KYC is not required to play — it's required before your first withdrawal is processed. Submitting your documents early avoids any delay when you want to cash out. Verification is typically completed within a few hours during business hours.

ra786 accepts deposits in PKR via JazzCash, Easypaisa, Raast, bank transfer, Visa and Mastercard, and other mobile wallets. All transactions are processed in Pakistani Rupees — there is no need for currency conversion. JazzCash and Easypaisa deposits are typically instant.

The minimum deposit is PKR 200. This applies across all payment methods. There is no upper limit on standard deposits, though your payment provider may have its own transaction limits — for example, JazzCash has daily transaction caps based on your wallet tier. For higher deposits, bank transfer is generally the most straightforward route.

JazzCash and Easypaisa deposits are almost always instant. Bank transfers can take a few hours depending on your bank. If your deposit hasn't appeared after 30 minutes for a mobile wallet, or 6 hours for a bank transfer, contact live chat support. Have your transaction reference number or screenshot ready — this significantly speeds up the investigation. Do not attempt a second deposit before the first one is resolved.

ra786 does not charge deposit fees on its end. Your payment provider — JazzCash, your bank, or your card issuer — may apply their own transaction charges. These are outside ra786's control. Standard JazzCash and Easypaisa transfers within Pakistan are generally low-cost or free depending on your account tier.

Log in, go to the Withdrawal page, select your preferred method (JazzCash, Easypaisa, Raast, bank transfer), enter the PKR amount, and submit the request. Make sure your KYC verification is complete and your payment account is verified before requesting. Withdrawals are sent to your verified PKR account only.

Mobile wallet withdrawals (JazzCash, Easypaisa) are typically processed within a few hours. Bank transfers can take 1–2 business days depending on your bank. First-time withdrawals may take slightly longer due to the KYC review step. If your withdrawal hasn't arrived within the expected timeframe, contact support with your withdrawal reference number.

The minimum withdrawal is PKR 500 for JazzCash and Easypaisa. Bank transfers may have a higher minimum — check the withdrawal page in your account for current limits by method. There is no fixed maximum withdrawal, though large amounts may require additional verification.

Common reasons include: KYC not completed or documents not yet approved; active bonus funds with unmet wagering requirements attached to your balance; the withdrawal account details not matching your verified identity; or insufficient verified balance. In all cases, the support team can tell you exactly why and what's needed to resolve it.

Cricket is the primary focus — PSL, T20 internationals, test matches, bilateral series and major ICC tournaments. Football coverage includes international fixtures and club leagues. Esports betting on popular titles is also available. The sports section is updated with new fixtures as they're scheduled — you can browse current markets in the Sports section.

Yes — in-play betting is available on cricket and other supported sports. Markets update in real time during the match. Common in-play cricket markets include next wicket method, runs in the current over, current partnership total, and match winner with updated live odds. In-play availability can vary by match and competition.

Bets are settled automatically once the official match result is confirmed. For cricket, this is based on the official result from the governing body of the competition. Settlement typically happens within minutes of the result being confirmed. Winnings are credited to your ra786 account balance and available for withdrawal or further play immediately.

The settlement rules for abandoned, reduced-over or weather-affected matches follow ra786's sports betting terms. In most cases, if a match does not produce an official result within a specified timeframe, bets on match winner markets are voided and stakes are returned. For over-specific or innings-specific markets, settlement rules vary — always check the terms for the specific market type before placing.

The ra786 game lobby includes slots (classic, video and jackpot), live dealer games (roulette, blackjack, baccarat, game shows), table games, crash games and instant-win titles. Slots make up the largest portion of the library. Live dealer games are streamed in real-time with professional dealers and are accessible from a Pakistan mobile or desktop connection.

Yes — most slot titles on ra786 have a demo mode that lets you play with virtual credits. This is useful for understanding a game's mechanics, bonus features and volatility before committing PKR. Demo mode is available without a deposit. Live dealer games and some other real-time formats do not have demo modes as they operate on live streams.

All slot games and RNG-based table games at ra786 use certified random number generator (RNG) technology from the software providers that supply them. Each spin outcome is independently random — previous results do not affect future ones. RTP (Return to Player) percentages vary by game and are typically noted in the game information section within each title.

New ra786 accounts are eligible for a welcome bonus on their first deposit. When you make your first qualifying deposit, you'll be offered the bonus before confirming. Accept it to have the bonus credited to your account. The specific amount, minimum deposit required and wagering requirement are shown at the time of the offer. Check the Promotions section in your account after registration for the current welcome offer details.

A wagering requirement (also called a playthrough requirement) means you need to bet the bonus amount a set number of times before any winnings derived from that bonus can be withdrawn. For example, a 20x wagering requirement on a PKR 1,000 bonus means you need to place PKR 20,000 in total bets before that bonus converts to withdrawable funds. Real money is always used and withdrawn first — the bonus is used when real money is exhausted. Wagering progress is visible in your account under active bonuses.

Yes — all bonuses at ra786 are opt-in. You can decline any bonus offer when it's presented and your deposit will be credited as pure real money with no wagering conditions attached. If you've already accepted a bonus and want to remove it, contact support — they can advise on whether this is possible depending on the bonus terms and current wagering progress.

Yes — all bonuses at ra786 have an expiry date. The specific expiry period is stated in the bonus terms when you claim it. If the wagering requirement is not completed before the expiry date, the bonus and any associated winnings are forfeited. The countdown typically begins from the moment you accept the bonus, not from when you start wagering. Check your active bonus details in your account to see your remaining time and progress.

Visit the Download page on ra786.onl. The Android APK can be downloaded directly from the site. For iOS, the app is available through the App Store. On Android, you may need to allow installation from unknown sources in your device settings if prompted. The app uses the same login credentials as the website.

The ra786 Android app supports Android 6.0 and above, which covers most smartphones currently in use across Pakistan. If your device is running an older version of Android, you can still access ra786 through the mobile browser at ra786.onl — the site is fully responsive and works on all modern mobile browsers including Chrome and Firefox for Android.

Go to Account Settings after logging in and find the Responsible Gaming section. You can set daily, weekly or monthly deposit limits in PKR, set a session time limit, activate a cooling-off period (1–30 days), or apply self-exclusion for a longer break. More detail is available on our Responsible Gaming page. If you need help applying any tool, live chat support can action it directly on your behalf.

Self-exclusion is a voluntary account suspension you can apply if you feel you need a longer break from gaming. Options range from 3 months, 6 months, 1 year, to indefinite. During self-exclusion your account is fully suspended — no gaming, no deposits, no marketing communications. It cannot be reversed before the period ends. If you have a remaining balance, contact support to process a withdrawal before or during the exclusion period.