ra786 Privacy Policy – How We Handle Your Personal Data

01 Introduction & Scope

This Privacy Policy applies to all users of the ra786 platform — including the website at ra786.onl, the ra786 Android app, the iOS app, and all services operated under the ra786 brand. It covers personal data collected from players based in Pakistan and explains how that data is processed, protected and managed.

By registering an account at ra786 or by continuing to use the platform after this policy was posted, you acknowledge that you have read and understood how your personal data is handled. If you have questions that this document doesn't answer, please reach out through the live chat or email support.

02 Personal Data We Collect

The categories of personal data ra786 may collect include:

We do not collect sensitive personal data such as biometric data beyond the liveness check required for KYC, political opinions, religious beliefs or health information.

03 How We Collect Your Data

ra786 collects personal data through the following channels:

• Direct registration: When you create an account, you provide your email address, mobile number and a password. This is the minimum required to open an account.
• KYC submission: When you submit verification documents — your CNIC and selfie — for identity confirmation before your first withdrawal.
• Payment transactions: When you make a deposit or request a withdrawal, payment references and transaction amounts are recorded.
• Platform use: Your gaming activity, session data and technical information (IP address, device identifiers) are recorded automatically while you use the platform.
• Cookies and similar technologies: The ra786 website uses cookies to maintain session state, prevent fraud and understand how the site is used. See Section 07 for more detail.
• Support interactions: When you contact ra786 support via live chat or email, the content of that communication is stored for quality assurance and dispute resolution purposes.

04 Why We Use Your Personal Data

ra786 processes your personal data for specific, legitimate purposes. We do not use your data for purposes beyond those stated here without first informing you:

• Account management: To create and maintain your player account, process login requests, and handle account-related queries.
• Identity verification (KYC): To confirm your identity before processing your first withdrawal and to comply with anti-money laundering requirements.
• Payment processing: To process deposits and withdrawals through your chosen PKR payment method — JazzCash, Easypaisa, Raast or bank transfer.
• Gaming services: To provide access to the casino, sports betting and game lobby, and to record your gaming activity for account and dispute purposes.
• Fraud prevention and security: To detect and prevent fraudulent activity, duplicate accounts, money laundering and other prohibited behaviours described in the Terms and Conditions.
• Customer support: To respond to queries, investigate complaints and resolve disputes.
• Responsible gaming: To monitor for patterns that may indicate problematic gaming behaviour, and to apply deposit limits, session tools and self-exclusion arrangements you have set.
• Communications: To send you transactional messages (deposit confirmations, withdrawal notifications, security alerts) and, where you have opted in, promotional communications about bonuses and offers.
• Platform improvement: To understand how players use the platform and to improve the user experience, game lobby organisation and payment flow.

05 Legal Basis for Processing

ra786 processes your personal data on the following legal bases:

• Contractual necessity: Processing your account data, payment details and gaming activity is necessary to perform the services you registered for. Without this processing, the platform cannot operate for you.
• Legal obligation: KYC/AML verification is a legal and compliance requirement. Transaction records are maintained for financial compliance purposes.
• Legitimate interests: Fraud detection, security monitoring and platform improvement are processed under ra786's legitimate interest in maintaining a secure, functional service.
• Consent: Marketing communications and certain non-essential cookies are processed only where you have given explicit consent. You can withdraw this consent at any time.

06 Who We Share Your Data With

ra786 does not sell your personal data. Your data may be shared with the following categories of third parties, only to the extent necessary for the service they provide:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data required to process your deposits and withdrawals.
• KYC / identity verification providers: Third-party verification services may process your CNIC and liveness data to confirm your identity. These providers operate under strict data processing agreements.
• Game software providers: Casino and game studios providing titles in the ra786 lobby receive pseudonymised session and wager data necessary to deliver the game experience.
• Fraud and security services: Specialist fraud detection tools process technical data (IP addresses, device fingerprints) to identify and prevent fraudulent activity.
• Hosting and infrastructure providers: The servers and cloud infrastructure that run the ra786 platform store data in secure, access-controlled environments.
• Legal and regulatory authorities: ra786 will disclose personal data when required to do so by law, court order or legitimate regulatory demand.

07 Cookies & Tracking Technologies

ra786 uses cookies and similar technologies on its website and apps. Here is what we use and why:

• Essential cookies: Required for the platform to function — maintaining your logged-in session, keeping your game lobby preferences, and preventing cross-site request forgery attacks. These cannot be disabled without breaking the platform.
• Security cookies: Used to detect unusual login patterns, identify potential account takeover attempts, and flag suspicious transaction behaviour.
• Analytics cookies: Help us understand which parts of the platform are most used, how long players stay in different sections, and where usability issues occur. This data is aggregated and not linked to individual player identities in reports.
• Preference cookies: Remember settings you have applied — language, display preferences, notification settings — so you don't have to reapply them each visit.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the ra786 platform. A cookie consent notice is presented on your first visit and your preference is stored.

08 Payment Data & Financial Information

ra786 handles payment data with particular care given its sensitivity. The following applies to all financial data processed through the platform:

• ra786 does not store your full JazzCash or Easypaisa PIN, card CVV numbers, or full card numbers. Payment processing uses tokenised references provided by payment processors.
• Bank account details provided for Raast or bank transfer withdrawals are stored in encrypted format and are only accessible to the payments team for withdrawal processing.
• All deposit and withdrawal transactions are recorded with timestamps, amounts and payment reference identifiers for account history and dispute resolution purposes.
• Transaction records are retained for the period required under financial compliance obligations — typically several years — regardless of whether the player account remains active.

09 KYC & Identity Verification

Know Your Customer (KYC) verification is a mandatory process at ra786 before your first withdrawal. It serves two purposes: confirming that you are the person who registered the account, and confirming that withdrawal destinations belong to you.

The KYC process at ra786 requires:

• A clear photograph of your National Identity Card (CNIC) — both front and back.
• A selfie or short liveness video to confirm the CNIC belongs to you.
• In some cases, proof of payment method ownership — a screenshot or confirmation from your JazzCash or Easypaisa account showing your name and number.

KYC documents are handled exclusively by the ra786 verification team and the contracted third-party identity verification provider. They are stored in encrypted format with access restricted to personnel with a specific operational need. KYC documents are not used for any purpose other than identity verification and are not shared with any other third party except as required by law.

ra786 reserves the right to request updated KYC documentation at any time if there is a reason to re-verify an account — for example, if a name discrepancy is identified or if transaction patterns require additional review.

10 Data Security

ra786 implements technical and organisational measures to protect your personal data against unauthorised access, loss, theft and misuse:

• Encryption in transit: All data between your device and ra786 servers is encrypted using TLS 1.2 or higher.
• Encryption at rest: Sensitive data — including KYC documents and payment details — is stored in encrypted databases.
• Password security: Passwords are hashed using a one-way algorithm. ra786 staff cannot see your password in plain text.
• Access controls: Internal access to personal data is limited to staff with a specific operational need. Access is logged and reviewed.
• Two-step verification: ra786 accounts support two-step verification to add an additional layer of protection beyond your password.
• Security monitoring: Automated systems monitor for unusual account activity — such as logins from new devices or locations — and may trigger additional verification steps.

While ra786 takes data security seriously and maintains strong technical controls, no online platform can guarantee absolute security. You can help protect your own account by using a strong, unique password and enabling two-step verification.

11 Data Retention

ra786 retains personal data for different periods depending on the type and purpose:

• Active accounts: Personal data is retained for as long as your account is active and for a period after account closure necessary to resolve any outstanding matters.
• Transaction records: Financial transaction records are retained for the period required under applicable financial compliance obligations — typically a minimum of five years from the date of the transaction.
• KYC documents: Identity verification documents are retained for the compliance-required period following account closure.
• Support communications: Live chat transcripts and email correspondence are retained for a period sufficient to resolve disputes and conduct quality reviews, after which they are deleted or anonymised.
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be linked back to individual players.

When personal data is no longer needed and the retention period has passed, it is securely deleted or permanently anonymised.

12 Your Data Rights

As a ra786 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request":

13 Children's Privacy

ra786 is strictly an adults-only platform. Players must be at least 18 years of age to register. ra786 does not knowingly collect personal data from anyone under the age of 18.

If ra786 discovers that an account has been registered by a person under 18, the account will be closed immediately, any deposits will be returned, and all personal data associated with the account will be deleted as promptly as possible in accordance with legal requirements.

Parents and guardians who believe a minor has accessed ra786 should contact support immediately at [email protected] so the account can be reviewed and closed.

14 Updates to This Privacy Policy

ra786 may update this Privacy Policy from time to time. The date shown at the top of the page reflects when the policy was last revised. We will notify registered players of material changes — changes that meaningfully affect how we use your personal data or your rights — through the email address associated with your account and/or through a notice on the platform.

For minor updates (such as wording clarifications that do not change the substance of the policy), we may not send individual notifications, but the revised date at the top of the page will reflect the change. We recommend reviewing this page periodically.

Continued use of ra786 after an updated Privacy Policy has been posted constitutes acceptance of the revised terms. If you do not agree with a material change, you may close your account by contacting support.

15 Contact & Data Queries

For any question, concern or formal request related to your personal data and this Privacy Policy, please contact the ra786 team:

• Email: [email protected] — use the subject line "Data Rights Request" for personal data requests, or "Privacy Query" for general questions about this policy.
• Live Chat: Available on the ra786 website and app, 24 hours a day, seven days a week. For data-related requests that require written confirmation, email is preferred.

ra786 aims to respond to all data-related requests within a reasonable timeframe. Complex requests — such as full data subject access requests — may take longer but will be acknowledged promptly.

For further information on related policies, visit the Terms and Conditions and Responsible Gaming pages.